Frequently Asked Questions
Perhaps your question is among them. Or contact us via WhatsApp or email at the bottom of this page.
What is a fat bike?
A fat bike is a type of bicycle with extra wide tires, designed for riding on difficult terrain. From sand to mud or urban areas, the extra wide tires provide more stability and grip, allowing you to cycle almost anywhere.
The soft, thick seat cushion also provides more comfort, which is especially ideal when you cover longer distances.
Why choose ouxi.be?
As the first official retailer of OUXI fat bikes in Belgium, you can always count on finding the latest and best OUXI models in our store. The fact that we are based in Belgium also guarantees you easy access to the best customer service.
What is the delivery time?
The delivery time of a fat bike varies depending on the model and availability. In general, you can count on a delivery time of 3-7 working days. Specific delivery times are stated at checkout and generally occur on Saturdays.
What are the shipping costs?
Shipping costs for deliveries within Belgium and the Netherlands are completely free when purchasing a fat bike or with an order of 75 euros or more.
How far can I cycle with a full battery?
You can count on a range of at least 50 km with all our models. However, the exact range varies per model and can be found in the product specifications. With the H9 you can even reach 65km.
How does delivery proceed after placing an order?
After placing your order, we will contact you to confirm the details of the delivery. In most cases, your order will be delivered within a week, with deliveries usually taking place on Saturdays. Of course, deliveries on other days than Saturdays are also possible, we strive to have you enjoy your new fatbike as soon as possible!
Can I have the fat bike delivered assembled?
Yes, you can choose to have your OUXI delivered fully assembled. This saves you time and effort, so that you can enjoy your new OUXI immediately after delivery. The costs for the fully assembled
assembled delivery costs €50.00.
How do I maintain my fat bike?
The maintenance of a fatbike is similar to that of a regular e-bike. Keep the chain clean and well-lubricated, check the tire pressure regularly, and make sure the brakes are functioning properly. For specific maintenance tips, you can consult our maintenance guide or contact our customer service.
What is the correct tire pressure for a fat bike?
The right tire pressure for a fat bike depends on the terrain you ride on and your own preference. In general, tire pressure is between 8 and 15 PSI. For soft surfaces such as sand or snow, you can lower the tire pressure for more grip. On harder surfaces, you can increase the tire pressure for less rolling resistance.
Who are fat bikes suitable for?
Fatbikes are suitable for anyone who enjoys adventurous cycling or who has to travel longer distances every day. The Ouxi V-8 double is very popular with delivery drivers, the extra seat is ideal to support your delivery bag and with the extra wide tires you will never get stuck between the tram rails. In short, they are perfect for cyclists who want a comfortable ride on different surfaces.
Is the Fatbike road legal?
Yes! At ouxi.be we attach great importance to safety and legal compliance. That is why we have all the right certificates and fully comply with Belgian legislation. We will never sell ouxis with a speed higher than 25 km per hour or throttle.
Do you offer a warranty on fat bikes?
Yes, all our fatbikes come with a one-year manufacturer's warranty.
What is your return policy?
If you are not satisfied with your purchase, you can return the fatbike within 30 days, as long as it is in new condition and in the original packaging. Contact us for return instructions and more information about our return policy.
contact us
Is your question not listed?
Our customer service is available from Monday to Saturday. We will help you as soon as possible.